Refund policy

Returns Policy 

At The Old Tin Can, we want you to be completely happy with your order! While we do accept returns to give you peace of mind, we can only do so in specific situations due to the nature of our made-to-order products. Here’s what you need to know:

What We Can Accept:
We’re happy to accept returns if there is a genuine fault with your product, or if you’ve received the wrong item. This includes:

  • Production faults (like stitching or material issues)

  • Damaged goods

  • Printing errors

  • Receiving the wrong size compared to what you ordered

What We Can’t Accept:
Because our products are made-to-order, we cannot accept returns in the following situations:

  • If the item doesn’t fit. We’ve provided a detailed size guide with measurements in both cm and inches to help you choose the perfect fit, so please double-check this before ordering.

  • If you simply don’t like the item. We hope you love everything you order, but since these products are made just for you, we can’t accept returns for change of mind.

How to Start a Return:
If your item has a genuine issue and meets our return criteria, please reach out within 14 days of purchase. Here's what to do:

  1. Email us at orders@theoldtincan.co.uk with the subject line “RETURN REQUEST.” (Please note: any other subject line might not be detected as a return request, so be sure to use this exact wording!)

  2. Include a detailed explanation of the issue and attach clear images showing the problem with the product.

  3. Let us know whether you would prefer a refund or a replacement.

Once we receive your request, we’ll review the issue and get back to you as quickly as possible. Please note that our return process is manual, so it may take a few days to process your request.

If Your Return is Approved:
If your return is approved, we’ll offer either a replacement or a refund. Please allow up to 7 business days for refunds to be processed, and the usual production and shipping times for replacements.

A Note on Made-to-Order Products:
Since all our products are printed on demand, returns are a bit more complicated than usual. We want to make sure you’re happy with your purchase, so we provide as much information as possible to help you choose the right product for you. If you’re ever in doubt, feel free to ask us before you order!

We’re here to help you with anything you need. If you have any questions, don’t hesitate to get in touch!